The State of Minnesota decided to take an innovative approach to address some complex unemployment issues with their new workforce platform. They found that many underserved and undertrained people need services and educational opportunities to become ideal job candidates. Their approach was to use an online tool to locate individuals with the most substantial gap in employable skills and train them for the many job openings.
The broad population they want to reach has many unique needs. User-centered design (UCD) is one way to uncover those needs in order to make sure the website meets them.
UCD is based on the following core characteristics:
- Include users in the process
- Identify usability goals
- Iterate on solutions
In this three-part UX Playbook series, we’ll walk you step-by-step through our user-centered design process to illustrate the various activities that took place.
In light of DigitalGov’s post on Experiments in Tweaking Agile for UX, we spoke with GovWebworks project managers (PMs) Alison Schestopol, Sarah Crossman, and Hellen Fitzpatrick on the topic. They discussed the ways they incorporate design and user experience (UX) into a project, and into the agile project management process.
We’re reporting from the floor of the American Public Human Services Association (APHSA) ISM Conference at the Washington State Convention Center in Seattle. As mentioned in a previous post on the Top 3 Issues in HHS Technology, we’re looking at breakout sessions on key HHS issues, including work requirements, modular modernization, and user-centered design.
On Monday, we attended the panel on “Work Requirements Changes are Afoot,” with representatives from Mississippi and Kentucky. The takeaway was that more often than not, agencies can work together to share systems for mutual benefit.
The IT Solutions Management for Human Services ISM Conference is coming up at the Washington State Convention Center, September 16-19, 2018. Now in its 51st year, ISM is a popular meeting place for HHS public sector IT experts. It hosts discussions and workshops with thought leaders on human service delivery innovations and the latest in HHS tech advancements.
We’ve highlighted some issues that everyone seems to be talking about this year:
- Work requirements
- Modular modernization
- User-centered design techniques
With these in mind, we’ve detailed the best breakout sessions to attend on these topics, and why they matter.
As we help make government websites and products more user-centric, user experience design has become an increasingly important focus at our company.
We spoke with UX specialists Amy Mauriello and Karin Carlson about their usability work on a state benefits enrollment process.