Family breakdown. Poverty. Neglect. Too often, children are caught in events outside of their control that have long-term impacts. When the public sector’s response is burdened by worker burnout, budget concerns, and maxed out systems, compassionate care is a challenge. Some…
I’ve been around long enough to see several major shifts in content consumption behavior, such as print to web, and web to mobile. The next big shift is already underway and drastically changing audience expectations for finding and consuming content.…
As a user-experience (UX) designer for government projects, I was recently tasked with the painstaking process of going through a state health care application looking for discrepancies. The goal was to make one consolidated form that would simplify the application process,…
Government has been under pressure of late to deliver greater technical innovation and transparency to its citizens, but this work can be limited by budgets and support. In response, citizens are becoming more involved via the civic tech movement to…
Imagine a future where government services are accessed seamlessly via a smart device. Routine inquiries are responded to by an AI-driven chat agent. Renewals are handled quickly and painlessly. You receive notifications about other services you might qualify for, or issues…