The mission of most public sector websites is to connect end users with meaningful results and information. Some portals provide answers to common questions. Others go deeper, connecting users with services and agency experts. Yet, according CFI Group’s 2019 Government…
Millennials are blamed for ruining a lot of things these days, but one thing they’ve had a positive effect on is marriage, as they get married later and stay married longer. This has helped divorce rates to decline from their…
Family breakdown. Poverty. Neglect. Too often, children are caught in events outside of their control. Sadly, compassionate care by the public sector can be a challenge in the face of worker burnout, budget concerns, and maxed out systems. Some government…
I’ve been around long enough to see several major shifts in content consumption behavior, such as print to web, and web to mobile. The next big shift is already underway and drastically changing audience expectations for finding and consuming content.…
As a user-experience (UX) designer for government projects, I was recently tasked with the painstaking process of going through a state health care application looking for discrepancies. The goal was to make one consolidated form that would simplify the application process,…