Government has been under pressure of late to deliver greater technical innovation and transparency to its citizens, but this work can be limited by budgets and support. In response, citizens are becoming more involved via the civic tech movement to…
Imagine a future where government services are accessed seamlessly via a smart device. Routine inquiries are responded to by an AI-driven chat agent. Renewals are handled quickly and painlessly. You receive notifications about other services you might qualify for, or issues…
Just as the British famously complain about the weather, many consumers of government services quietly grumble about lagging technology from our public sector entities. They might cite a lack of innovation, poor customer service, and technical stagnation. This perception has created…
We’re reporting from the floor of the American Public Human Services Association (APHSA) ISM Conference at the Washington State Convention Center in Seattle. As mentioned in a previous post on the Top 3 Issues in HHS Technology, we’re looking at breakout sessions…
The IT Solutions Management for Human Services ISM Conference is coming up at the Washington State Convention Center, September 16-19, 2018. Now in its 51st year, ISM is a popular meeting place for HHS public sector IT experts. It hosts discussions and…