Welcome to the third and final chapter of the UX Playbook series. Our process, thus far, has guided how we organized the content and information architecture for a public sector website in Minnesota. In this article, we’ll look at how…
User-centered design (UCD) is an ongoing conversation in the public sector, and at GovWebworks. In our last post, Part 1: How we identify project goals and user needs with heuristics, interviews, and surveys, we introduced the UCD approach taken in Minnesota…
The State of Minnesota decided to take an innovative approach to address some complex unemployment issues with their new workforce platform. They found that many underserved and undertrained people need services and educational opportunities to become ideal job candidates. Their…
In light of DigitalGov’s post on Experiments in Tweaking Agile for UX, we spoke with GovWebworks project managers (PMs) Alison Schestopol, Sarah Crossman, and Hellen Fitzpatrick on the topic. They discussed the ways they incorporate design and user experience (UX) into…
As we help make government websites and products more user-centric, user experience design has become an increasingly important focus at our company. We spoke with UX specialists Amy Mauriello and Karin Carlson about their usability work on a state benefits…