The Employment and Training (E&T) program helps participants in the Supplemental Nutrition Assistance Program (SNAP) gain work experience, skills, and training to increase their ability to find employment and gain economic self-sufficiency.
The Idaho Department of Health and Welfare (IDHW) needed a platform that would easily connect potential E&T clients with counselors and service providers. This tool would provide the ability to track progress and outcomes through a robust set of case management tools. Goals were to keep case management data vendor-agnostic, in order to ensure continuity in the event of any changes to counseling service providers. The tool also needed to ensure accuracy and completeness of data capture, in order to receive maximum federal reimbursement.