The Missouri Department of Transportation (MoDOT) is an important state agency that works with a diverse audience, including the public, transportation partners, legislators, and other state and local agencies. The MoDOT site might see close to 100,000 visitors a day during major road events and averages about 2.1 million visitors annually. However, the 10-year old, non-mobile responsive site, running on end-of-life technology, was difficult to navigate and wasn’t fully compliant with accessibility standards. It also relied on disjunct technologies and the content creators were struggling to update vital information and maintain consistency.
GovWebworks (GWW) was recommended to MoDOT by a department with an existing contract for website and chatbot services. We were able to provide services as an extension of our current agreement, without a time consuming and expensive procurement.
GWW was engaged for a complete site rebuild and to help resolve content management issues. We recommended a Drupal based content management system due to its robust developer community, ease of use, and effective content creation and management.