With departments relying more and more on information technology to manage daily operations, there is inevitable growth in the number of applications they support and ask their citizens to use. The result is a user experience that can be disjointed at best, and confusing at worst. Your clients often don’t have the skills or the patience to navigate this mess. Instead of online self-service, the burden falls on front line customer support staff to help them.
Enter the citizen portal concept to help consolidate and simplify. A citizen portal offers a single interface to access an entire agency’s services and systems. We provide open-source solutions to the challenge of disparate systems and dispersed users. These solutions offer rich content management and collaboration tools along with seamless application integration. A unified agency presence via a citizen portal brings relief to your citizens and your staff.