Author
Ravi Jackson
Former Public Sector Business Consultant
Ravi Jackson has a background in law, finance, and policy, with more than a decade of experience with the Maine state government.
10 insights by Ravi Jackson
Making Digital Connections Easier
Resource portals, smart chat agents, and data visualization are three tools that hold particular promise for connecting public sector users with content, data, and services more effectively.
April 23, 2019
Child Welfare Needs the Right Tools
How New York is leading the way with new tech, data, and services to support child welfare workers and the vulnerable children they serve.
February 12, 2019
The 'No Wrong Drawbridge' Approach
Imagine a future where government services are accessed seamlessly via a smart device. Routine inquiries are responded to by an AI-driven chat agent. Renewals are handled quickly and painlessly.
November 20, 2018
Evolution of a DIY Government Website
How the Virginia Department of Education is modernizing its aging portal through content strategy, mobile-first design, accessibility improvements, and agile project management.
August 14, 2018
Roadmap for Transportation Success
How state DOTs in Iowa, Colorado, and Maine improved their websites through user research, modern tech, and strategic content management.
July 17, 2018
We're Not in Kansas Anymore
Mobile tools and a dispersed workforce are transforming how rural state agencies deliver services to citizens.
June 19, 2018
Wrangling Public Sector Sites into Compliance
How Kevin Erickson raised Virginia DOE from 6% to 100% Section 508 accessibility compliance using incremental, Agile-driven remediation.
May 15, 2018
Benefits of the MoSCoW Approach to MVP
How the MoSCoW method helps government agencies prioritize features and choose between custom software and off-the-shelf solutions.
March 27, 2018
Does Employee Happiness Matter?
How the public sector can learn from private industry to increase workplace satisfaction and employee engagement.
December 12, 2017
Updating Legacy Systems with Modular Procurement
How governments can modernize aging IT infrastructure incrementally using modular procurement and agile development practices.
November 14, 2017
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