A friendlier platform for community resource guidance
CiviServ unifies local program and service offerings into a consolidated, easy-to-navigate portal for citizens and service providers. Simplify resource discovery through guided decision trees while empowering agencies to maintain up-to-date program information with total confidence.
Resource Discovery
Intuitive, self-service navigation that guides citizens through complex programs using personalized decision trees and triage pathways. Accessible, non-judgmental design allows users to easily search, save, and share up-to-date resources for warm service handoffs.
Provider management
Centralized administrative tools that empower agencies and community partners to maintain real-time resource directories effortlessly. Easily manage locations, services, and availability while tracking utilization data to ensure programs scale effectively and meet community needs.
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Frequently asked
questions
What is CiviServ?
CiviServ is a cloud-based resource portal that helps state agencies, local governments and nonprofits connect people with the services they need. It brings programs, providers, events and locations into one searchable, mobile-friendly site. The result is a single "front door" to government and community help.
Who is CiviServ built for?
Any agency or organization that runs a resource directory or service catalog. That includes health and human services, education, youth and family programs, homelessness support, and statewide 211-style directories. CiviServ can focus on one audience or serve many under a "no wrong door" approach.
How do people find the right resources?
Visitors can browse by topic, search near their location, or use guided tools that ask a few simple questions and point them to programs they may qualify for. Search understands plain language, so someone typing "help paying rent" gets relevant results even if those exact words aren't on the page. An AI assistant can also help people describe their situation in their own words and get a tailored list of next steps.
Do residents need to create an account?
No. People can search and browse anonymously. Creating an account is optional and lets them save favorites and come back to their results later.
How do service providers keep their listings up to date?
Providers sign up for their own profiles, and agency staff approve them before they go live. Once approved, providers manage their own listings and can add staff to their account. CiviServ sends automatic reminders to review listings and archives inactive providers and past events, so the directory stays accurate without constant manual cleanup.
Can CiviServ work with our existing systems and data?
Yes. CiviServ can import content from outside sources on a schedule, connect to other state systems, and share its data through standard feeds and APIs. It can sit alongside your current infrastructure instead of replacing it.
Is CiviServ accessible and secure?
CiviServ is designed to meet WCAG and Section 508 accessibility standards, and accessibility is reviewed throughout design, development and after launch. It uses role-based permissions so staff and providers only see the data they need. It is hosted in a secure government cloud environment.
How is CiviServ priced and how long does it take to launch?
CiviServ is offered as software as a service with an annual license fee and a one-time setup fee, with no per-user charges. Because it starts from a proven core, it launches faster than a custom build. Most projects begin with a short discovery phase, then configuration, provider onboarding and launch.