Imagine a future where government services are accessed seamlessly via a smart device. Routine enquiries are responded to by an AI-driven smart chat agent. Renewals are handled quickly and painlessly. You receive notifications about other services you might qualify for, or…

Welcome to the third and final chapter of the UX Playbook series. Our process, thus far, has guided how we organized the content and information architecture for a public sector website in Minnesota. In this article, we’ll look at how…

Just as the British famously complain about the weather, many consumers of government services quietly grumble about lagging technology from our public sector entities. They might cite a lack of innovation, poor customer service, and technical stagnation. This perception has created…