Sarah Crossman

Director of User Experience

Sarah Crossman is the Director of User Experience at Portland Webworks/GovWebworks, She brings a foundation in Agile project management and product ownership to her work in business analysis and user experience design for state agencies. Over the past decade, Sarah has worked in software requirements design, custom software implementation, vendor evaluation, and web development, all with an eye on meeting business and end user needs. She advocates for informed, data-driven designs that ensure software solutions are highly usable and effective.

Don’t Forget Your Content Managers

Why it's so important to include UX research for content management system adminsIn any user experience discovery effort, UX practitioners work to understand the scope and function of an application and its…

February 24

User-Centered Design

Top 10 Most Effective UX Trends for 2021

Usability tips to make online life less stressful and easier to navigateWith 2020 behind us, we've all been working hard to make a fresh start in 2021. However, I find, as…

March 16

UX Says, UI Says

How user experience and user interface design fit together, and why they both matterUX and UI are like milk and cookies, better together. And we find the best results come from a discussion…

July 21

User-Centered Design

Beyond Genericized UX

How to avoid McDonaldization of UX, or oversimplification of the design process It's been said that web design, as an industry, has been inching towards what Chris Kiess refers to as the "The…

July 23

Agile Project Management

How to Get the Most Out of Scrum Meetings

Why missing Scrum meetings can mean missing a deadlineWhen you hear that your software service provider follows a Scrum process, you may be concerned about all the meetings…

March 21