Life-and-Death Design Tips
Author Katie Swindler on how digital designers can de-escalate stress and reduce bias online
"If your product solves a problem, the person using it is often in a heightened place of stress and increased…
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Public Interest Technology to the Rescue
Tara McGuinness and Hana Schank on how government can improve design and delivery of online services
Evolutionary Leadership, Explained
Michael Sahota on how leaders can shift to a people-centric mindset
Improving Government Services
San Francisco’s new chief digital services officer, Cyd Harrell, on the benefits of user research and civic tech
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Innovation for Integrated Eligibility Systems
Jamie Brennan on why and how to streamline integrated eligibility system modernization
Debriefing the Debrief
How an effective RFP debrief process leads to more engaged vendors and better bids
16 Quick Tips for Mobile-Friendly Services
Making government services easier to access with a smartphone
The Art of Conversation Design With Jon Bloom
How conversation designers make it easier to communicate with digital interfaces
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How to create high quality goals to transform you and your organization
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Lessons learned from the Best Places to Work award on workplace satisfaction during a pandemic