Life-and-Death Design Tips
Author Katie Swindler on how digital designers can de-escalate stress and reduce bias online
Digital Government
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Public Interest Technology to the Rescue
Tara McGuinness and Hana Schank on how government can improve design and delivery of online services
Evolutionary Leadership, Explained
Michael Sahota on how leaders can shift to a people-centric mindset
June 2022 AI Newsletter
Our AI Lab's roundup of the latest articles and news relating to artificial intelligence and online services in the public sector
Improving Government Services
San Francisco’s new chief digital services officer, Cyd Harrell, on the benefits of user research and civic tech
Innovation for Integrated Eligibility Systems
Jamie Brennan on why and how to streamline integrated eligibility system modernization
March 2022 AI Newsletter
Recent news about Machine Translation, OpenAI, and Natural Language Processing
Debriefing the Debrief
How an effective RFP debrief process leads to more engaged vendors and better bids
The Art of Conversation Design With Jon Bloom
How conversation designers make it easier to communicate with digital interfaces