Life-and-Death Design Tips
Author Katie Swindler on how digital designers can de-escalate stress and reduce bias online
"If your product solves a problem, the person using it is often in a heightened place of stress and increased…
User-Centered Design
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Public Interest Technology to the Rescue
Tara McGuinness and Hana Schank on how government can improve design and delivery of online services
Improving Government Services
San Francisco’s new chief digital services officer, Cyd Harrell, on the benefits of user research and civic tech
Don’t Forget Your Content Managers
Why it's so important to include UX research for content management system admins
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16 Quick Tips for Mobile-Friendly Services
Making government services easier to access with a smartphone
Making Sense of Information Messes
IA expert Abby Covert on how to turn information messes into clear messages
Top 10 Most Effective UX Trends for 2021
Usability tips to make online life less stressful and easier to navigate
UX Says, UI Says
How user experience and user interface design fit together, and why they both matter
Beyond Genericized UX
How to avoid McDonaldization of UX, or oversimplification of the design process
What Civic Service Taught Me About Design
How a human-centered approach makes a difference for citizens
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