User Experience Design

IA expert Abby Covert on how to turn information messes into clear messages

Usability tips to make online life less stressful and easier to navigate

How user experience and user interface design fit together, and why they both matter

How to avoid McDonaldization of UX, or oversimplification of the design process

How a human-centered approach makes a difference for citizens

How we develop wireframes and design prototypes with Sketch and InVision

How we organize content and define site structure with card sorting and tree testing

How we identify project goals and user needs with heuristics, interviews, and surveys

Applying usability standards to a government benefits enrollment process

How Kevin Erickson stepped up accessibility standards for Virginia DOE

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