GovWebworks modernized Idaho's aging child support case management system by developing Nexi — a customer-focused web application that reduces case resolution times, provides real-time record access, streamlines workflows for workers at different skill levels, and significantly decreases training time while improving staff morale.
The Challenge
Idaho’s child support enforcement program depended on an aging case management system that was creating real operational problems: case resolution times were longer than they needed to be, workers struggled with a system that didn’t accommodate different skill levels well, and the training burden for new staff was significant. For a program whose mission is ensuring that children receive the financial support they’re entitled to, operational inefficiency translates directly into delayed outcomes for families. IDHW needed a modernized system that would make case workers more effective and reduce the friction in the child support enforcement workflow.
Our Approach
GovWebworks built Nexi as a customer-focused Angular, Java, and Spring Boot application designed around how Idaho’s child support case workers actually did their jobs. The architecture prioritized real-time access to case records — eliminating the delays that came from working with a system that didn’t surface current information immediately. Workflows were designed to accommodate workers at different experience levels, providing the scaffolding newer workers needed without slowing down experienced staff. Integration with Idaho’s child support data infrastructure ensured that Nexi worked within the existing system landscape rather than requiring wholesale replacement of connected systems.
The Result
Nexi delivered measurable improvements across the key metrics that defined the case management program’s effectiveness: faster case resolution times, reduced training time for new workers, and improved staff morale from working with a modern system that matched how the work was actually done. Real-time record access eliminated delays that had slowed case handling under the legacy system. The modernization gave Idaho’s child support enforcement program the operational foundation to serve the families who depend on it more effectively — with case workers able to focus on the work of connecting children with the financial support they need.
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