Health Care Commission Portal

The Challenge

The Maryland Health Care Commission faced the dual challenge of transforming a dense, document-heavy site into a modern user-centric experience — under significant time pressure. Existing content needed substantial restructuring to improve usability, accessibility compliance (Section 508 and WCAG 2.1 AA), and discoverability. The team had to rapidly identify high-value content for an MVP launch while simultaneously establishing a scalable framework for full-site transformation across complex regulatory information and critical public workflows.

Our Approach

GovWebworks implemented a phased strategy that balanced speed with long-term sustainability. Phase 2A centered on comprehensive content auditing — eliminating redundancies and restructuring approximately 30–35 priority pages using a “chunked” content model that made dense regulatory material scannable and accessible. Close collaboration with Drupal development ensured implementation alignment at every step. Phase 2B was scoped to complete the remaining content migration, implement taxonomy and search strategies, convert forms to accessible formats, and develop SEO metadata — all while maintaining rigorous quality assurance and bi-weekly reporting cadences.

The Result

MHCC successfully launched an accessible MVP with a substantially improved user experience for priority content areas. The structured framework established in Phase 2A enabled efficient expansion into a fully modernized site with enhanced navigation and searchability. Phase 2B positioned the commission for sustained accessibility compliance, clear editorial standards, staff content training, and governance documentation — giving the agency the tools to maintain and extend the site independently over time.