GovWebworks guided the Maryland Health Care Commission's website modernization through stakeholder collaboration, content audits, user research, and workflow diagramming — producing wireframes, prototypes, and strategic recommendations to enhance usability and accessibility for healthcare providers, legislators, and insurers.
The Challenge
The Maryland Health Care Commission serves a diverse set of users — healthcare providers, insurers, legislators, researchers, and the public — all coming to the site with different information needs and different levels of familiarity with healthcare policy. MHCC’s existing website had grown difficult to navigate and was not meeting modern usability or accessibility standards. Before investing in a full rebuild, MHCC needed a research-and-design engagement to define what the modernized site should be and who it needed to serve.
Our Approach
GovWebworks led the engagement through a structured discovery and design process. Stakeholder workshops established a shared understanding of user needs across MHCC’s different audiences. Content audits documented the current site’s structure, identified outdated or redundant content, and surfaced opportunities for consolidation. User research — including heuristic analysis of the existing site — grounded the redesign in observed behavior rather than assumptions. Workflow diagramming clarified how different user types navigated to key content and tasks. These research outputs fed directly into wireframes, prototypes, and high-fidelity mockups that gave MHCC a concrete, validated vision for the modernized site.
The Result
The engagement delivered a complete design foundation for MHCC’s website modernization: wireframes and prototypes validated against real user workflows, high-fidelity mockups aligned to accessibility standards, a content strategy informed by the audit, and strategic recommendations covering site architecture, navigation, and interaction design. The deliverables gave MHCC the clarity and confidence needed to move into implementation with a design that would genuinely serve its diverse audiences.
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