GovWebworks modernized the Multnomah County Sheriff's Office public website and intranet — replacing an outdated, non-responsive platform with a unified Drupal CMS that improved mobile accessibility, SEO, content management, and public-facing communication for one of Oregon's largest law enforcement agencies.
The Challenge
The Multnomah County Sheriff’s Office needed its public website and internal intranet to work better for both the public it serves and the staff who depend on them. The existing platforms had accumulated the familiar problems of aging government web infrastructure: outdated design, inconsistent content management practices spread across multiple platforms, and a lack of mobile responsiveness that left many users with a degraded experience. Public trust in law enforcement depends in part on accessible, transparent communication — and MCSO’s digital presence wasn’t fully supporting that mission.
Our Approach
GovWebworks conducted discovery sessions and stakeholder interviews to establish functional requirements, develop technical specifications, and define hosting infrastructure needs. The team developed wireframe concepts and outlined a technical approach that prioritized agile development methodology throughout. Drupal was selected as the unified content management system for both the external website and the internal intranet — a decision that would bring consistency to content workflows while giving staff a single, familiar interface to manage both properties. Usability, mobile responsiveness, and accessibility compliance shaped every design decision.
The Result
The redesigned MCSO website launched in January 2023 with a modernized look, enhanced mobile responsiveness, improved SEO, and better accessibility features. MCSO staff gained the ability to efficiently update public safety information without technical bottlenecks — ensuring the site can stay current as news, programs, and community priorities evolve. Citizens engaging with the Sheriff’s Office online now encounter a functional, approachable experience that reflects the professionalism of the organization.
Got questions?
We'd love to hear from you.