Live Better Idaho Resource Portal

The Challenge

Idaho residents seeking state programs and services faced a familiar challenge: the breadth of available assistance programs across health, welfare, employment, and community services was not easy to navigate or discover through existing state web properties. The Idaho Department of Health and Welfare needed a unified portal that could help citizens identify relevant programs and services without requiring them to already know what programs existed or which agency administered them.

Our Approach

GovWebworks implemented CiviServ — a configurable communications and service discovery platform built on Drupal and AngularJS — as the technical foundation for Live Better Idaho. CiviServ’s SaaS deployment model enabled rapid launch, with the portal going live within weeks of project start rather than requiring a lengthy custom build. Guided search functionality was designed to help residents find relevant programs through plain-language questions about their situation, rather than requiring knowledge of program names or eligibility criteria. Personalized content curation tailored what the portal surfaced to each visitor’s identified needs. Administrative reporting and analytics tools gave DHW staff visibility into how Idaho residents were using the portal.

The Result

Live Better Idaho launched as a unified entry point for Idaho citizens seeking state programs and services — a guided discovery experience that connected residents to assistance programs they might not have found through conventional navigation. The CiviServ-based implementation achieved rapid deployment, demonstrating the platform’s value for state agencies that need to move quickly without sacrificing quality. The engagement represented an early deployment of the CiviServ platform in Idaho, a relationship GovWebworks has continued through subsequent Idaho DHW digital projects.