Long-Term Care Portal

The Challenge

Washington State’s Long-Term Services and Supports Trust Act (2019) established the WA Cares Fund — the first program of its kind in the United States — to make affordable long-term care accessible to working Washingtonians through small wage deductions. The program would eventually serve over 70% of residents aged 65 and older, covering daily living assistance for eligible workers. Following a public RFP in 2021, the state needed a dedicated portal where beneficiaries, authorized representatives, providers, and the general public could access information, tools, and resources about the fund.

Our Approach

GovWebworks won the competitive bid and led the full technical implementation. The team established hosting and development environments, built premium and payout calculation tools, and configured comprehensive multilingual support — 12 language translations using Drupal Translation Management Tools integrated with the Google Translate API. Content from the WA Cares program was migrated into the CMS, and the site was built to be accessible and easy to navigate for a broad audience of working Washingtonians and their families.

The Result

The portal launched in summer 2023, marking Washington’s historic achievement as the first state offering an affordable, publicly administered long-term care savings program. Three million workers began earning benefits in July 2023. Starting January 2026, eligible residents can access up to $26,500 for services including meal delivery, home health aides, and home modifications. The accessible, user-friendly site educates residents about their benefits while giving program administrators the backend management tools needed to support a program of this scale.