Modernization
Legacy systems hold government back. Our modernization insights cover strategies for updating aging infrastructure, migrating to modern platforms, and building technology that can grow with an agency's evolving needs.
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84 insights on Modernization
Showing 81–84 of 84 insights
How to Use Digital Communications to Build Citizen Engagement
Government agencies must prioritize mobile communications as more citizens rely on smartphones as their primary internet access point.
April 18
Why We Need a Customer-Centric Revolution
Government digital services consistently underperform on citizen satisfaction — here's a roadmap for putting users first.
April 4
Proposing a Smarter Approach to Government Service Delivery
How intuitive online tools can foster the relationship between government and its people by bridging the gap between agencies and citizens.
February 7
How California Health and Human Services is Changing the Way Government Does Business
California Health and Human Services adopted an agile vendor selection model for child welfare digital services, selecting Portland Webworks among 11 of 24 applicants.
January 23
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State IT environments are complex, and every engagement starts differently. We meet agencies where they are. Sometimes that means a system built from scratch, sometimes a platform configured to your program, sometimes finishing what someone else started.
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