User Experience Design
Citizens deserve government services that are easy to use. Our UX insights cover user research, design thinking, usability testing, and human-centered approaches to building public sector digital experiences.
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34 insights on User Experience Design
Showing 11–20 of 34 insights
16 Quick Tips for Mobile-Friendly Services
How to make online government services easier to access on smartphones — covering dynamic design, user-friendly content, accessibility compliance, and searchability.
January 25
The Art of Conversation Design With Jon Bloom
How conversation designers make it easier to communicate with digital interfaces
December 7
Making Sense of Information Messes
IA expert Abby Covert on how to turn information messes into clear messages
July 20
Top 10 Most Effective UX Trends for 2021
Usability tips to make online life less stressful and easier to navigate
March 16
UX Says, UI Says
How user experience and user interface design fit together, and why they both matter
July 21
Beyond Genericized UX
How an overemphasis on design standards risks creating generic user experiences, and why genuine UX requires combining best practices with user research and creative exploration.
July 23
Making Digital Connections Easier
Resource portals, smart chat agents, and data visualization are three tools that hold particular promise for connecting public sector users with content, data, and services more effectively.
April 23
What Civic Service Taught Me About Design
How a human-centered approach makes a difference for citizens
January 22
UX Playbook Part 3 – How we develop wireframes and design prototypes with Sketch and InVision
The third and final chapter of the UX Playbook series, covering how to use vetted information architecture to create wireframes with Sketch and design prototypes with InVision for a public sector website.
November 13
UX Playbook Part 2: Organize Content and Define Site Structure
How we organize content and define site structure with card sorting and tree testing — part two of GovWebworks' UX Playbook series on revamping Minnesota's employment services platform.
October 23
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