User Experience Design
Citizens deserve government services that are easy to use. Our UX insights cover user research, design thinking, usability testing, and human-centered approaches to building public sector digital experiences.
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34 insights on User Experience Design
Showing 21–30 of 34 insights
UX Playbook Part 1
How we identify project goals and user needs with heuristics, interviews, and surveys
October 9
PM Chat 1: Alison Schestopol, Sarah Crossman, and Hellen Fitzpatrick
Incorporating design and UX into agile project management — GovWebworks engages three of its project managers in discussion about blending design and UX considerations throughout agile processes.
September 25
Top 3 Issues in HHS Technology
This article previews the top three discussion topics at the 2018 ISM Conference: work requirements for Medicaid, modular approaches to system modernization, and user-centered design practices for HHS technology improvements.
September 11
UX Chat 1: Amy Mauriello and Karin Carlson
Applying usability standards to a government benefits enrollment process
August 28
Evolution of a DIY Government Website
How the Virginia Department of Education is modernizing its aging portal through content strategy, mobile-first design, accessibility improvements, and agile project management.
August 14
Roadmap for Transportation Success
How state DOTs in Iowa, Colorado, and Maine improved their websites through user research, modern tech, and strategic content management.
July 17
Wrangling Public Sector Sites into Compliance
How Kevin Erickson raised Virginia DOE from 6% to 100% Section 508 accessibility compliance using incremental, Agile-driven remediation.
May 15
Refresher on Web Content Accessibility Guidelines
A practical overview of WCAG and Section 508 compliance, covering the POUR principles, common issues, and team strategies for accessible government websites.
April 17
Key Steps to a Chatbot Pilot Program
A practical guide to launching a chatbot pilot program for government agencies, covering planning, conversation design, and development.
March 13
16 Ways to Optimize Public Sector Sites for Mobile
GovWebworks shares 16 essential features for optimizing public sector websites for mobile users, drawing on Pew, Google, and W3C guidance.
September 19
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