From Covid to Coordination
How states can reform operations for a better post-Covid worldAs most of us are aware, the Covid-19 pandemic is having a huge social, economical, political, and psychological impact. The…
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Achieving Child Support System Modernization
Strategies from the National Child Support Enforcement Association conferenceWe're at the National Child Support Enforcement Association (NCSEA) National Leadership Symposium this week to examine key issues and innovations…
Opioids Crisis Solutions Series Part 3
How states find funding to stem the crisisNew Hampshire, like many other states, has struggled with the effects of the opioids crisis. Currently burdened with the third…
Opioids Crisis Solutions Series Part 2
Three opioid treatment models that states are using to save livesIn her work as a peer support specialist for Project Lazarus, Brooke Stanley has helped hundreds of people with addiction…
Opioids Crisis Solutions Series Part 1
How opioids took America by surprise, and what states can do about itThe opioids crisis has been all over the news for a reason. The effects are far reaching and often devastating…
Making Digital Connections Easier
Three ways to help citizens access public sector content quickly and intuitivelyThe mission of most public sector websites is to connect end users with meaningful results and information. Some portals provide…
Child Welfare Needs the Right Tools
How New York is leading the way with new tech, data, and servicesFamily breakdown. Poverty. Neglect. Too often, children are caught in events outside of their control. Sadly, compassionate care by the…
Investigating the Civic Tech Movement
How Open Maine and Code for America brigades are volunteering to change lives with techGovernment has been under pressure of late to deliver greater technical innovation and transparency to its citizens, but this work…
The ‘No Wrong Drawbridge’ Approach
How tech can remove silos and enable a citizen-centric approach to service deliveryImagine a future where government services are accessed seamlessly via a smart device. Routine inquiries are responded to by an…
Tech Forecast for Health & Human Services
New technologies provide better service and efficiency, with a caveatJust as the British famously complain about the weather, many consumers of government services quietly grumble about lagging technology from…