Making Digital Connections Easier
Three ways to help citizens access public sector content quickly and intuitivelyThe mission of most public sector websites is to connect end users with meaningful results and information. Some portals provide…
Latest Articles
Child Welfare Needs the Right Tools
How New York is leading the way with new tech, data, and servicesFamily breakdown. Poverty. Neglect. Too often, children are caught in events outside of their control. Sadly, compassionate care by the…
Investigating the Civic Tech Movement
How Open Maine and Code for America brigades are volunteering to change lives with techGovernment has been under pressure of late to deliver greater technical innovation and transparency to its citizens, but this work…
The ‘No Wrong Drawbridge’ Approach
How tech can remove silos and enable a citizen-centric approach to service deliveryImagine a future where government services are accessed seamlessly via a smart device. Routine inquiries are responded to by an…
Tech Forecast for Health & Human Services
New technologies provide better service and efficiency, with a caveatJust as the British famously complain about the weather, many consumers of government services quietly grumble about lagging technology from…
Evolution of a DIY Government Website
Kevin Erickson on the modernization of Virginia DOE's online contentLike many public sector websites, the Virginia Department of Education (VA DOE) portal was developed more than a decade ago,…
Roadmap for Transportation Success
How state DOTs are improving online user experienceAnalogous research is an important part of the design process. For our work on the Missouri Department of Transportation (MODOT)…
We’re Not in Kansas Anymore
Mobile tools and workforce are changing how rural areas engage with governmentWorking as we do in some less populated states, we've been looking at the challenges for agencies providing services to…
Wrangling Public Sector Sites into Compliance
How Kevin Erickson stepped up accessibility standards for Virginia DOE"It was like the Wild West," Kevin Erickson says about accessibility compliance at the Virginia Department of Education (VDOE) in…
Benefits of the MoSCoW Approach to MVP
How to build the best minimum viable product, not the most expensive available productThere is often a complex and necessary period of analysis required to replace or upgrade a piece of software or…