Tom Lovering

Children & Families

Streamlining Child Support Modernization

How the Office of Child Support Enforcement is removing barriers to child support system updatesThere are several paths that a state agency might explore in modernizing their child support systems, and at least as…

May 11

Digital Transformation Series: Part 4: How To Navigate Complicated and Complex Systems

Digital Transformation Series: How To Navigate Complicated and Complex Systems

Training and coaching key stakeholders is essential for transformationTo-may-to. To-mah-to. What’s in a word? Complex and complicated are two words often used interchangeably to describe those knotty problems…

September 15

Digital Transformation Series: How to Provide Value On a Budget

Use small wins to build confidence and competencyIn the current economic climate, the idea of significant systemic and organizational change can seem out of reach. The temptation…

August 25

Strategies for Child Support Modernization

Take steps now to prepare for an unpredictable futureIn the light of the current public health crisis and subsequent economic fallout, we can expect Child Support Enforcement to…

April 14

An appointment reminder on a refrigerator door

Children & Families

Moving the Needle on Child Support Compliance

How behavioral intervention improved outcomes in three statesTraditionally, the Child Support Enforcement system has been viewed by non-custodial parents (NCPs) as adversarially focused on collection, with punitive…

May 21

An illustration showing the various parties represented in a child support case

Working For Families

How child support agencies are supporting employment to yield better returnsIn our last post on Support for Changing Families, we talked about the value of updating child support systems. They…

April 9

Support for Changing Families

Why modernizing the IV-D child support system protects children, alleviates poverty, and reduces the strain on governmentMillennials are blamed for ruining a lot of things these days, but one thing they've had a positive effect on…

March 19

A presentation slide from the 2018 APHSA Summit highlighting the focus on gainful employment and economic well-being in human services programs

Deconstructing Silos at the HHS Summit

Why collaboration is necessary for work requirements and other programs to succeedOne of the early themes emerging from the American Public Human Services Association (APHSA) Health and Human Services (HHS) Summit…

May 8

An illustration representing the journey from Welfare-to-Work for Medicaid recipients

How Software Supports Welfare-to-Work Outcomes

The importance of systems that support assessment, follow up, and success of back-to-work programsThe January 11, 2018 memo on "Opportunities to Promote Work and Community Engagement Among Medicaid Beneficiaries" has brought the topic…

April 10

Connecting Medicaid Beneficiaries with Providers

Live Better Idaho aims to improve health on multiple levelsLike many states, Idaho has been working to expand Medicaid coverage, but has run into legislative resistance. For citizens that…

March 20

Tom Lovering

Latest Articles