ModernizationUser-Centered Design Why We Need a Customer-Centric Revolution How the public sector can increase citizen satisfaction online GWW StaffApril 4
ModernizationService Delivery Proposing a Smarter Approach to Government Service Delivery How intuitive online tools can foster the relationship between government and its people GWW StaffFebruary 7
Digital Government How California Health and Human Services is Changing the Way Government Does Business An agile process pioneered by 18F cuts the time and cost associated with conventional RFPs GWW StaffJanuary 23