Debriefing the Debrief
How an effective RFP debrief process leads to more engaged vendors and better bidsAs an information technology company that works routinely with government customers, we spend a lot of time and energy on…
Latest Articles
Streamlining Child Support Modernization
How the Office of Child Support Enforcement is removing barriers to child support system updatesThere are several paths that a state agency might explore in modernizing their child support systems, and at least as…
Digital Transformation Series: How To Navigate Complicated and Complex Systems
Training and coaching key stakeholders is essential for transformationTo-may-to. To-mah-to. What’s in a word? Complex and complicated are two words often used interchangeably to describe those knotty problems…
Digital Transformation Series: How to Provide Value On a Budget
Use small wins to build confidence and competencyIn the current economic climate, the idea of significant systemic and organizational change can seem out of reach. The temptation…
Strategies for Child Support Modernization
Take steps now to prepare for an unpredictable futureIn the light of the current public health crisis and subsequent economic fallout, we can expect Child Support Enforcement to…
Moving the Needle on Child Support Compliance
How behavioral intervention improved outcomes in three statesTraditionally, the Child Support Enforcement system has been viewed by non-custodial parents (NCPs) as adversarially focused on collection, with punitive…
Working For Families
How child support agencies are supporting employment to yield better returnsIn our last post on Support for Changing Families, we talked about the value of updating child support systems. They…
Support for Changing Families
Why modernizing the IV-D child support system protects children, alleviates poverty, and reduces the strain on governmentMillennials are blamed for ruining a lot of things these days, but one thing they've had a positive effect on…
Deconstructing Silos at the HHS Summit
Why collaboration is necessary for work requirements and other programs to succeedOne of the early themes emerging from the American Public Human Services Association (APHSA) Health and Human Services (HHS) Summit…
How Software Supports Welfare-to-Work Outcomes
The importance of systems that support assessment, follow up, and success of back-to-work programsThe January 11, 2018 memo on "Opportunities to Promote Work and Community Engagement Among Medicaid Beneficiaries" has brought the topic…