Foundations First at NASWA 2026
Three lessons for modernizing workforce systems Washington's Employment Security Department closed its session at the NASWA 2026 Summit with a line I've been repeating ever since:…
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Fisheries Management Is a System, Not a Solution
What the NEAFWA conference revealed about fish and fundingThere’s a fascinating contrast between the polished, historic halls of the Greenbrier Resort in West Virginia and the rugged, boots-on-the-ground…
Drupal GovCon 2025 Recap
Top themes driving government innovation and digital transformation at Drupal GovConDrupal GovCon always leaves me with a wealth of insights and renewed perspectives. No less, at this year's conference hosted…
Perspectives on ISM 2024
A recap on using AI in HHS from the ISM ConferenceHealth and human services professionals had the chance to explore the latest trends and innovations in the field at the…
Debriefing the Debrief
How an effective RFP debrief process leads to more engaged vendors and better bidsAs an information technology company that works routinely with government customers, we spend a lot of time and energy on…
Streamlining Child Support Modernization
How the Office of Child Support Enforcement is removing barriers to child support system updatesThere are several paths that a state agency might explore in modernizing their child support systems, and at least as…
Digital Transformation Series: How To Navigate Complicated and Complex Systems
Training and coaching key stakeholders is essential for transformationTo-may-to. To-mah-to. What’s in a word? Complex and complicated are two words often used interchangeably to describe those knotty problems…
Digital Transformation Series: How to Provide Value On a Budget
Use small wins to build confidence and competencyIn the current economic climate, the idea of significant systemic and organizational change can seem out of reach. The temptation…
Strategies for Child Support Modernization
Take steps now to prepare for an unpredictable futureIn the light of the current public health crisis and subsequent economic fallout, we can expect Child Support Enforcement to…
Moving the Needle on Child Support Compliance
How behavioral intervention improved outcomes in three statesTraditionally, the Child Support Enforcement system has been viewed by non-custodial parents (NCPs) as adversarially focused on collection, with punitive…