The State of Minnesota decided to take an innovative approach to address some complex unemployment issues with their new workforce platform. They found that many underserved and undertrained people need services and educational opportunities to become ideal job candidates. Their…
As we help make government websites and products more user-centric, user experience design has become an increasingly important focus at our company. We spoke with UX specialists Amy Mauriello and Karin Carlson about their usability work on a state benefits…
Analogous research is an important part of the design process. For our work on the Missouri Department of Transportation (MODOT) website redesign, we’ve been looking at DOT sites for best practices and inspiration. To take this further, I decided to…
“It was like the Wild West,” Kevin Erickson says about accessibility compliance at the Virginia Department of Education (VDOE) in 2008. “Back then, it was rare for public sites to consider User Experience/User Interface (UX/UI) and accessibility.” As a contractor…
As we reported in How to Use Digital Communications to Build Citizen Engagement, 1-in-10 American adults are “smartphone-only” internet users, according to Pew. These users can only access the internet via smartphone, because they do not have traditional home broadband…