Analogous research is an important part of the design process. For our work on the Missouri Department of Transportation (MODOT) website redesign, we’ve been looking at DOT sites for best practices and inspiration. To take this further, I decided to…
“It was like the Wild West,” Kevin Erickson says about accessibility compliance at the Virginia Department of Education (VDOE) in 2008. “Back then, it was rare for public sites to consider User Experience/User Interface (UX/UI) and accessibility.” As a contractor…
As we reported in How to Use Digital Communications to Build Citizen Engagement, 1-in-10 American adults are “smartphone-only” internet users, according to Pew. These users can only access the internet via smartphone, because they do not have traditional home broadband…
It’s no secret that the public sector doesn’t consistently prioritize user experience. We’ve all struggled to register a car online, or pay a parking ticket. Why, we wonder, does something we are required to do by law have to be so…
When undertaking a large-scale redesign, it can be tricky for stakeholders to envision how the necessary information will be organized on a new website. This is particularly true if they’ve never been through the web development process before. In my…