Connecting citizens to services.

Consumer expectations of citizen engagement tools are continually evolving, even for those turning to government for assistance. We work with state agencies to meet their constituents where they are, and ensure access that matches their capabilities and preferences, making services easier to identify and understand. Our CiviServ SaaS portal is specifically designed to connect citizens with services from state and local agencies and non-governmental entities.

Core capabilities

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Citizen Portals

Educating and connecting citizens to available public services is an important part of any department or agency’s mandate, but too often, barriers lie between the services and the intended end users. When physical offices aren't practical for clients, our portals allow them to connect from their computer, providing new approaches in the shifting technology landscape.

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Personal & Intelligent

Our SaaS CiviServ product helps users establish a relationship with your agency by saving favorite content, sharing recommendations, and providing a warm-handoff to further service delivery. It supports a broad range of communication protocols (SOAP, JSON RESTful etc.) and guided and intelligent search options including eligibility-driven recommendations, natural-language search, service-relationship recommendations.

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Service Delivery

A unified agency presence via a citizen portal brings relief to your citizens and your staff. A single interface can access an entire agency’s services and systems. We provide open-source solutions to the challenge of disparate systems and dispersed users. Built for the public sector, our products are WCAG and 508 compliant, ensuring access for all users.

Making the Right Connections

Learn how the State of Idaho uses CiviServ to help connect its citizens with the right public services to drive healthy communities and economic self-sufficiency.