Raising user experience satisfaction in the public sector.

GovWebworks strives to raise user experience design satisfaction for both the public and for government workers. When you put the user first, the resulting product can have a positive impact across a range of metrics. Program adoption, workflow completion, data accuracy, and training times all improve when user-centered design is prioritized. The GovWebworks team brings a usability approach to every project we tackle with a focus on user research and testing, as well as accessibility and mobile-first compliance.

Core capabilities

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User Research

To better serve your audience, first seek to understand it. We perform user-centered research to help you understand motivations, preferences, desired outcomes, and constraints. With this information, we identify the personas that are the foundation of the user experience design process.

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Accessibility

Treating all users equally, regardless of ability, is a fundamental duty for public agencies. We help our clients meet internal and federal requirements for accessibility without sacrificing design or business objectives.

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Mobile First

With the number of mobile-only users in the USA set to exceed 50 million users by 2021, if you're not thinking mobile first, then you're excluding a huge portion of your audience. We help define a mobile strategy to serve your future audience.

Meet Your Clients Where They Are Online

By 2021, statisticians project that 84% of the population will be using smartphones to access the internet at some time, and over 16% will be using smartphones exclusively for their web browsing. If you’re not building solutions with mobile users in mind, they may be obsolete before they’re even finished.

Check out our handy guide for mobile design to make sure your project is on the right track.